Supporting Our Customers and Community During COVID-19

These times are unprecedented. Every business is operating with uncertainty about the future. As business owners, employees, and people — we all have a lot going on and a lot to worry about.

We’d like to help.

In response to the current situation and the hardships that our customers and community are facing, we are announcing a number of changes to our plans and policies to help you weather the storm.

In times like these, many companies are turning inward, focusing on how they can better serve their customers and operationalize the customer data that they already have. Better data means better execution and better results in marketing and sales — whether you’re a small business, startup, or a high-growth company.

Please read below to find some of the changes that we are making to help ease the financial impact of the coronavirus in our own small way.

We will emerge stronger and better from this.

New Free Plan

For databases with up to 5,000 records, which previously fell under a paid plan, we offer a free plan. See below FAQ 'What counts as a record?'

Increased Limits

For any database size, use Insycle to update, cleanse, or deduplicate for free. Our trial allowed up to 100 records, and we're increasing that to 500 records.

New Flexible Plans

We're now offering flexible plans to support your growth at the right pace for your company. New plans are based on the exact number of records instead of fixed pricing buckets.

Frequently Asked Questions

What is included in the Free plan?

The new Free plan includes all the modules that are available in the Business Plan.

All plans include unlimited usage, unlimited operations, and unlimited users.

Simply sign up to the free trial and you would be able to use Insycle for free, no credit card is required.

What counts as a record?

Our plans are based on the total number of records in the apps that are connected to Insycle.

You can review your counts in Settings - Accounts. Specifically, here are the record types that are included in the count:

HubSpot: Contacts, Companies, Deals
Intercom: Leads, Users, Companies
Mailchimp: Contacts
Marketo: Leads, Companies, Opportunities
Pipedrive: People, Organizations, Deals
Salesforce: Accounts, Contacts, Leads, Opportunities
Yext: Locations, Assets
Zendesk: Tickets

What happens when I hit the Free plan records limit?

You can remove records from the CRM to stay below the free plan threshold, or upgrade to a paid plan, see pricing plans

How long will these changes last?

We have no set timeline on the duration of these changes. We will monitor the situation and, when it makes sense, let our customers know when any decisions are made.

I have questions! How can I reach you?

You can use any of the standard channels to contact us. You can use our live chat (bottom right hand of the screen) or contact us through email. We'll answer any questions that you may have about what these changes mean for your business or your Insycle account.

I'd like to give back too!

Awesome! We need to stick together during these unprecedented times.

Fidelity Charitable recently released their coronavirus giving guide that can help you to find the most impactful way to donate money, time, or supplies.

Thank you for contributing.

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